TERMS & CONDITIONS

Returns

You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.

To cancel your order you must advise us by email.
All parcels are sent back at your own risk.
We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

Also the right to cancel and return for a refund does not apply to the following-:
"personalised goods or goods made to a consumer's specification" this includes all bespoke custom orders either placed on the website or over the phone.

PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition.This includes any items that are returned in unsuitable packaging.

Pricing & Payment

All prices exclude delivery charges. No item will be despatched until full payment has been received and cleared by the bank. For this reason credit card or paypal payment is preferred.

Miscellaneous

Photographs are taken as accurately as possible however colours in the photos may slightly differ to the finished product.

Copyright © 2011 Starch Green.

All images, photographs, pictures and text used on any website owned by Starch Green are subject to copyright law and owned in full by Starch Green.

Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.

All rights reserved.
PRIVACY POLICY

Starch Green(also herein referred to as “we”, “us”, “our” and Starch Green) is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect and use any Personal Information you provide to us and how we safeguard the privacy of such information. Words and expressions have the same meanings when used in this Privacy Policy as described in the definitions of Starch Green Terms and Conditions.

Introduction

We want you to know that we respect the privacy of everyone who visits the Website and everyone who makes an enquiry or purchases Products available on the Website. We set out below what information we learn about you when you visit the Website, what we do with that information and how you can change the information we have.

The Information We Collect

We do not collect any personal information from our Website visitors so you are free to visit our Website as often as you like without the need to register. The only condition is that all users of this site must agree to our Terms and Conditions and this Privacy Policy before using this Website. Our Website uses software features known as “cookies”, which are small pieces of data that are stored on your hard drive when accessing a website. They are akin to identity cards, and we may use them as follows: to allow us to know when users return to our Website and which pages or services you access while there; and to gather information on an aggregate basis in order to identify the most popular areas of our Website and make it easier for users to access them. You are encouraged to visit our Website and make enquiries in relation to our Products. Where you submit an order to us you maybe required to submit to us your name, e-mail address, contact telephone number (together referred to as “Personal Information”). We store your details. This information is used to deliver Products. This information is stored for up to six months on our servers in order to assist any queries that occur.

Disclosure of Information

We want you to feel free to use and explore our Website without worrying about whether your visit will generate unwanted sales or marketing activity such as junk mail or spam. All our staff maintain a responsibility to keep your Personal Information confidential and will only use it to offer relevant products and services related to your enquiry or order. Whilst any Personal Information that we use to provide or promote our products and services to you will not be passed to any third party organisation for marketing purposes. We reserve the right to disclose personal data to any third party which has a legal right to request such information.

Security of Data

We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone. When you order from our website all payments are processed by Paypal (an ebay company) (such as credit or debit card details) that information is encrypted by the use of security systems with encryptions and firewalls, provided on a secure socket layer (SSL), to protect the confidentiality and integrity of your information from unauthorised access and disclosure. If you have any questions about the security of our website please e-mail us.

Links to Other Sites

If you use a link on this Website to take you to another site, your privacy will not be protected in accordance with this policy. You will need to check that website’s own privacy statement. We make no representations as to the accuracy or any other aspect of information contained in other website

Consent and Changes to the Privacy Policy

By using this Website you consent to our collection and use of your Personal Information as stated above. We want you to be aware of the information we collect and how we use it at all times. If we need to change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the website to draw your attention to any change. Continued use of the Website will signify that you agree to any such changes.
DELIVERY

In the UK, following receipt of payment it is our aim to despatch goods within 3 working days.

All goods are packed carefully and sent First Class by Royal Mail, using their 'Signed For' service - which means someone will need to be in at your end to sign for it.

Our Postage & Packing charges are:

Minimum postage & packaging = £4.15
Up to 750gms = £4.15
751 - 1000 gms = £5.75
1001 - 1500 gms = £7.95
1501 - 2000 gms = £9.75
Above 2001 gms = Free

Ok, so what does that mean?

Well, our minimum postage charge is £4.15, which covers pretty much one of anything in the shop.

A couple of mugs will still come in at £4.15.

If you buy more than one print, they will still come in at £4.15.

Our tea pot just tips over into the £5.75 price band

Limited Edition prints are sent in rigid packaging by the 'signed for' Royal Mail service.

It is important that we have your correct delivery address (in the Paypal payment window - we only know your delivery address from the details Paypal send us) to ensure swift delivery of your goods.

Occasionally, for some products there may be a delay if we have to re-stock. In this case we will inform you by email. Please ensure we have your current contact details.

If you want to reserve or express interest in a presently unavailable product, please contact us - we'll do our best.

Outside the UK

Please contact us on (+44)20 8749 6098 or by email us, to confirm delivery costs and arrangements.

We'll then send you a Paypal Invoice by email.


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