You have a right to return your order under the distance selling regulations for any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the item/s. You will be responsible for the shipping costs both to and from your address.
To cancel your order you must advise us by email. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Also the right to cancel and return for a refund does not apply to the following-: "personalised goods or goods made to a consumer's specification" this includes all bespoke custom orders either placed on the website or over the phone.
PLEASE NOTE: We will only accept the return of item/s if sent back in original unused condition.This includes any items that are returned in unsuitable packaging.
PRICING & PAYMENTS
All prices exclude delivery charges. No item will be despatched until full payment has been received and cleared by the bank. For this reason credit card or paypal payment is preferred.
Photographs are taken as accurately as possible however colours in the photos may slightly differ to the finished product.
All images, photographs, pictures and text used on any website owned by Starch Green are subject to copyright law and owned in full by Starch Green.
Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.
All rights reserved.
In the UK, following receipt of payment it is our aim to despatch goods within 3 working days.
All goods are packed carefully and sent First Class by Royal Mail, using their 'Signed For' service - which means someone will need to be in at your end to sign for it.
Our Postage & Packing charges for the UK are:
Minimum postage & packaging = £5 Up to 750 kg = £5 751 - 1000 kg = £6 1001 - 1500 kg = £8 1501 - 2000 kg = £10 Above 2001 kg = £20
Our European and International prices are similar and based on the weight of the order.
Limited Edition prints are sent in rigid packaging by the 'signed for' Royal Mail service in the UK.
It is important that we have your correct delivery address (in the Paypal payment window - we only know your delivery address from the details Paypal send us) to ensure swift delivery of your goods.
Occasionally, for some products there may be a delay if we have to re-stock. In this case we will inform you by email. Please ensure we have your current contact details.
If you want to reserve or express interest in a presently unavailable product, please contact us - we'll do our best.
Outside the UK
We have set European and International poastage rates, but you can always contact us about specific items to be sent. We'll then send you a Paypal Invoice by email.
We want you to know that we respect the privacy of everyone who visits the Website and everyone who makes an enquiry or purchases Products available on the Website. We set out below what information we learn about you when you visit the Website, what we do with that information and how you can change the information we have.
The Information We Collect
Disclosure of Information
We want you to feel free to use and explore our Website without worrying about whether your visit will generate unwanted sales or marketing activity such as junk mail or spam. All our staff maintain a responsibility to keep your Personal Information confidential and will only use it to offer relevant products and services related to your enquiry or order. Whilst any Personal Information that we use to provide or promote our products and services to you will not be passed to any third party organisation for marketing purposes. We reserve the right to disclose personal data to any third party which has a legal right to request such information.
Security of Data
We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone. When you order from our website all payments are processed by Paypal (an ebay company) (such as credit or debit card details) that information is encrypted by the use of security systems with encryptions and firewalls, provided on a secure socket layer (SSL), to protect the confidentiality and integrity of your information from unauthorised access and disclosure. If you have any questions about the security of our website please e-mail us.
Links to Other Sites
If you use a link on this Website to take you to another site, your privacy will not be protected in accordance with this policy. You will need to check that website’s own privacy statement. We make no representations as to the accuracy or any other aspect of information contained in other website
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